FAQ

Where are you shipping from?

I am shipping from Barcelona, Spain.

 

Do u accept comissions?

Not normally, if I open you will know it by the newsletter or instagram.

For draws,logo comission you can write me an email to: [email protected]

 

How many days you need to shipp my order?

I go to the postal office only 1 time each week. So I will shipp your order in 1-7 days.

 

Do you shipp international?

Yes, but do the covid-19 maybe I cant sent anything to your country, in that case I will return your money.

 

When can I expect my order to arrive?

Due the Covid-19 please be patient, they can be several delays.

Normally can take:

Spain: 3-5 work days.

Europe:  2-3 weeks.

Out of Europe: 1-2 months. 

 

Wich postal company do u use?

I shipp all with CORREOS, the spain postal company and I shipp ALL with tracking number.

If u want other company let me know contacting me.

 

My package has been lost what can I do?

Contact me with your name and order number to work together to see what  happened to your package.

 

Return and Exchange policy

Unfortunately once your package has left my hands and has been sent out I am not responsible for it, but I will do my best to contact to the postal company and find a solution for you.

If you recived the mail but something is missing or broken, contact me with a picture for reference if something its damaged to resolve it.

 

Any more questions feel free to contact by the website or write me in my email: [email protected]